Job Descriptions
Data Entry
- Prepare, compile and sort documents for data entry.
- Check source documents for accuracy.
- Verify data and correct data where necessary.
- Obtain further information for incomplete documents.
- Update data and delete unnecessary files.
- Combine and rearrange data from source documents where required.
Customer Services
- Serves customers by providing product and service information and resolving product and service problems.
- Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
- Maintaining a positive, empathetic, and professional attitude toward customers always.1
- Processing orders, forms, applications, and requests.
Shipping
- Manages the shipment and receipt of all products, materials, and supplies.
- Tracks, traces, and updates the status of incoming and outgoing shipments.
- Scanning and sorting incoming and outgoing stock.
- Receiving, stocking, and stacking.
- Strong sense of time organization and urgency.
Manager
- Determine staffing requirements.
- Hires and trains new staff.
- Supervise direct reporting staff according to overall company policy.
- Apply strategic planning to determine company, department or unit objectives.
- Set employee goals and objectives.
- Develop staff to maximize potential.
- Monitor staff performance including performance reviews.
Assistant Manager
- Maintain a professional environment.
- Monitor calls.
- Monitor all employee activity.
- Address employee/client concerns.
- Set employee goals and objectives.
- Liaise between managers, customers and employees.
- Monitor staff performance including performance reviews.