Wellness Check Script - (Delivery Call - Version 1)

Good afternoon/morning, Am I speaking with (PT Name)

Great! My name is (AGENT NAME). I am calling on behalf of (DME NAME). This is a follow up call in regards to your Orthotic Brace(s). How is everything so far?(Let them speak)

(If confused - explain who we are, product, and reason for receiving)(benefit of insurance)

I'm just going to ask a few questions to get a brief overview on your satisfaction.
Did you receive the following braces? (list braces)
Have you had a chance to try on the product?
How is the size? Did they fit good?
Do you have any questions or concerns regarding the braces?
How would you rate the quality of your Orthotic Brace(s)?
Thank you so much for your feed back (PT Name)
If you have any questions or concerns feel free to call us anytime between the hours of 9-5 (eastern time)

Wellness Check Script - (Delivery Call - Version 2)

Hi, Can I speak with (PT Name), My name is (Agent) calling from (DME Name) in regards to your delivery of orthotic braces. We see that your package of Orthotic Braces was delivered earlier. Have you had a chance to open it, and try anything on yet?

(IF THEY GOT SHOULDER BRACE L3960) Just so that you are aware, we did include a complimentary shoulder sling for you. A lot of our patients like using the shoulder sling when they go out to run errands, or visit with friends and family. It is easier to maneuver with. And when you are at home you can use the shoulder brace to immobilize your shoulder a little bit better.

Do you have any questions on how to use any of the braces?

Okay awesome.

In that package there a short survey, if you wouldn't mind filling out that survey for me, I would greatly appreciate it. And remember my name is (Agent Name)

I see that you don’t have an email on file. What is the best email for you?

If you have any questions at all please do not hesitate to give us a call. The phone number here is (TF Number).

Have a great rest of your day.

Rebuttals

Did my doctor approve this?

• Mr/Mrs (last name), in order for this product to have been shipped to your residence you have to be approved by your primary care physician and by being an active Medicare member.

Can I retrun this product?

• This product is covered through your insurance at no cost to you so returning is not necessary.

Why did I receive this product?

• You have received these braces as a benefit provided through your insurance. Packing and shipping has also been included so there is no out of pocket fee to you.